Our Shipping Policy, Return Policy, and Privacy Policy form part of these Terms of Service.
Clara & Moss is a trading name of [your registered business name]. Our full company details are at the bottom of this page.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in the province or territory where you live, or that you have permission from a parent or guardian.
You must not use our products or website for any illegal or unauthorised purpose.
Product Information
We do our best to display product descriptions, colours, sizes, images, and details as accurately as possible. Colours may still look slightly different depending on your screen, device, and lighting.
Product descriptions, images, and availability may change at any time.
Pricing
All prices are shown and charged in Canadian dollars (CAD) and may change from time to time. The price you see at checkout is the total you pay: shipping within Canada is free, applicable taxes are included, and import duties are paid by us.
We may correct pricing, product information, and availability errors. If an order is affected by an obvious error, we will contact you to correct it or cancel the order and refund you in full. You are never charged more than the price shown when you placed your order.
Orders And Order Acceptance
When you place an order, you confirm that the information you provide is accurate and complete. You receive an order confirmation by email straight away.
An order confirmation acknowledges that we received your order. It is not acceptance of it. A contract is formed only once we dispatch your order. We may decline an order if there is a problem with payment, stock, pricing, address details, or suspected fraud.
Refusal Or Cancellation Of Orders
We may refuse, cancel, or limit any order. This can include situations involving:
If we cancel an order after you have paid, we refund the full amount to your original payment method.
You can also cancel your own order before it is dispatched. See our Return Policy.
Shipping
We ship within Canada only. Shipping times are estimates. Some orders are shipped directly from our suppliers, including suppliers located overseas. Our Shipping Policy has the full details on processing times, delivery estimates, duties, and tracking.
Risk of loss passes to you when the order is delivered to the address you provided.
Returns And Refunds
We offer a 30-day money back guarantee. Returns, exchanges, and refunds are handled according to our Return Policy.
Nothing in these Terms of Service limits the rights you have under applicable Canadian federal and provincial consumer protection legislation.
Payment
We accept the secure payment methods available at checkout, which may include credit and debit cards, Apple Pay, Google Pay, and Shop Pay. By submitting payment information, you confirm that you are authorised to use that payment method.
Payments are processed by our payment providers. We never see or store your full card details.
Account Information
You agree to provide current, complete, and accurate account, billing, and shipping information for every purchase. If you create an account, you are responsible for keeping your login details secure and for activity that takes place under your account.
Website Content
All content on this website, including text, images, graphics, logos, product descriptions, and layout, belongs to Clara & Moss or to our content providers. You may not copy, reproduce, distribute, or use it without our written permission.
Prohibited Use
You must not use our website:
We may end your access to the website if you break these terms.
Third Party Tools And Links
Our website may give access to third party tools or link to third party websites. We are not responsible for their content, services, or policies, and your use of them is at your own risk.
Limitation Of Liability
To the maximum extent permitted by law, Clara & Moss is not liable for indirect, incidental, special, or consequential loss arising from your use of our website or our products.
This does not exclude or limit any right or remedy that cannot be excluded under applicable Canadian consumer protection legislation.
Indemnity
You agree to hold Clara & Moss harmless from any claim arising from your breach of these Terms of Service or your violation of any law or third party right.
Governing Law
These Terms of Service are governed by the laws of Canada and of the province or territory in which you live. Nothing here removes your right to bring a claim in the courts of the province or territory where you live, or to rely on the consumer protection rules that apply there.
Severability And Entire Agreement
If any part of these terms is found to be unenforceable, the rest stays in force. These Terms of Service, together with the policies linked above, form the entire agreement between you and us about your use of this website.
Changes To These Terms
We may update these Terms of Service from time to time. Any changes are posted on this page with a new date at the top, and the version in force when you place an order is the one that applies to that order.
Contact Information
Email: info@claramoss.com
Business Hours: Monday to Friday, 9AM to 5PM
Business Information
Trading name: Clara & Moss (operated by huisengoederen)
Registration number: 91972256
Address:
Nieuweweg 22A
3755 AD Eemnes
Netherlands
