Privacy Policy

Your privacy matters to us

This Privacy Policy describes how Clara & Moss (“we”, “us”, “our”) collects, uses, and protects your personal information when you shop at claramoss.com.

Information we collect

When you place an order or create an account, we collect your name, email address, shipping address, phone number, and payment information. We also collect browsing data (pages visited, items viewed) through cookies and analytics tools.

How we use your information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to your questions and support requests
• To send occasional emails about new arrivals and promotions (only if you’ve opted in)

Sharing your information

We do not sell your personal information. We share data only with trusted third parties required to operate our store: Shopify (platform), payment processors, and shipping carriers. All partners are bound by confidentiality agreements.

Your rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@claramoss.com.

Cookies

Our site uses cookies to maintain your shopping cart, remember your preferences, and improve site performance. You can disable cookies in your browser settings, though some features may not function correctly.

Contact

Questions about this policy? Email us at info@claramoss.com.

Last updated: September 2026