Shipping
Shipping within Canada
We ship all orders from Canada. Here’s what to expect after you place your order.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You’ll receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping rates & delivery times
| Order value | Rate | Estimated delivery |
|---|---|---|
| Over $75 CAD | Free | 3–7 business days |
| Under $75 CAD | Calculated at checkout | 3–7 business days |
Tracking your order
Once your order ships, you’ll receive an email with your tracking number. You can track your package directly through the carrier’s website or via the link in your shipping confirmation email.
Delivery issues
If your package hasn’t arrived within the estimated timeframe, please check your tracking link first. If there’s a problem, contact us at info@claramoss.com and we’ll investigate promptly.
Note: Delivery times are estimates and may vary during peak periods or due to carrier delays outside our control.