Returns & Exchanges

Easy 30-day returns

We want you to love what you ordered. If something isn’t right, we’ll make it right.

Return eligibility

• Items must be returned within 30 days of delivery
• Items must be unworn, unwashed, and in original condition
• Original tags must be attached
• Sale items marked “Final Sale” are not eligible for return

How to start a return

1. Email us at info@claramoss.com with your order number and reason for return
2. We’ll reply within 1–2 business days with return instructions
3. Ship the item back using a trackable method
4. Once received and inspected, your refund will be processed within 5–10 business days to your original payment method

Exchanges

Want a different size or colour? We’re happy to help. Contact us at info@claramoss.com and we’ll arrange an exchange subject to availability.

Return shipping costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. In that case, we will cover the return shipping in full.

Damaged or incorrect items

If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery at info@claramoss.com with a photo. We’ll resolve it immediately at no cost to you.